Specs
Night Shift specs
Operational notes and baseline figures for Night Shift.
How Night Shift specs play out overnight
The Night Shift specs page is a tighter guide for documenting after-hours payment handling. It helps teams define what gets checked first, what can wait, and what evidence should be left for the morning crew.
Night Shift specs should open with the after-hours trigger, not a generic payment summary. Record which queue is live after 17:00, which payment rails still produce usable proof overnight, and who parks exceptions for the morning recon team. In South African trading conditions, that usually means noting PayShap confirmation behaviour, Instant EFT proof quality, DebiCheck timing, power interruptions, and the last courier handover for Johannesburg, Durban, or Cape Town routes.
Capture the first visible proof before any order moves to packing, dispatch, or release. A useful overnight spec also states where the reference is stored, what screenshot is acceptable, and which mismatch sends the item to hold. By sunrise, the day team should be able to see what was checked, what was missing, and who made the call.
Overnight payment handoff points
The Night Shift specs should map the handover from late trade to morning recon without vague steps. Include the payment method, proof required before dispatch, and the exact point where an order moves from pending to released. Wording should also show which exceptions stay overnight and which ones need a supervisor note before opening.
Link Night Shift specs to the rail used most often after hours, then note the evidence standard for each exception type. Before any parcel leaves with a driver or sits in a collection cage, run a second check against the payment reference and order value. When you message us on the contact form, include a screenshot that shows the current overnight payment step.
- After-hours checks by payment rail
- Proof captured before packing starts
- Morning handover notes kept with orders
After-hours conditions worth recording
Night work changes the spec because fewer people are online to resolve ambiguous payments. A warehouse in Sunnyrock, a late counter in Cape Town, or an airport-adjacent desk near OR Tambo may all need different hold rules when a customer shows a banking app screen but settlement is not visible yet. Write the overnight version for the setting that actually handles the order, not the head-office process diagram.
Load-shedding can interrupt proof capture, router uptime, and access to shared folders where payment evidence is usually saved. Bank cut-off behaviour, PayShap availability, and courier departure times also shift the order in which checks happen. When someone walks in or phones near closing time, the note should translate the payment status into plain language the next operator can trust.
Operated by Astros Marketing (Pty) Ltd from 2 Makro Place, Sunnyrock 1401.
Night Shift documentation cues
Use Night Shift when your team handles evening orders, late customer confirmations, or next-day reconciliation questions.
File the overnight note while the references, screenshots, and operator decisions are still easy to verify. The strongest version pairs the transaction record with a short exception log and a handover line for next-day reconciliation. That keeps disputed releases, duplicate checks, and missing proof from being reconstructed from memory.
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